25 July 2025, 01:30 PM
Hi everyone,
I’ve been navigating the Odoo support portal at odoo.com/help while managing a few active projects and noticed some usability issues—broken links, slow-loading components, and occasional form errors. It made me wonder: where’s the official place to report such bugs? I didn’t find an obvious “Report a Bug” button or public issue tracker for the support interface itself.
For those of us offering or using Odoo Maintenance Services or Odoo Support Services, a smooth and error-free support experience is critical. Whether you’re trying to raise a ticket, check a case status, or review documentation, even small bugs can disrupt workflows.
At Webkul, we frequently deal with Odoo support when deploying or maintaining large Odoo setups for our clients. Timely bug reporting helps us plan maintenance cycles more accurately and reduce overall support turnaround time. But when it comes to the official Odoo website (especially help pages), the process for feedback isn’t always straightforward.
Has anyone here submitted bugs directly to Odoo related to their support portal? Did you get a response? Should we post in the Odoo forums, send emails to their support team, or is there an internal feedback mechanism I may have missed?
Also, it would be helpful if Odoo allowed logged-in users to submit UI/UX feedback right from the page in question. Something like a GitHub-style tracker for non-core issues would go a long way.
Open to suggestions and hearing your experiences!
I’ve been navigating the Odoo support portal at odoo.com/help while managing a few active projects and noticed some usability issues—broken links, slow-loading components, and occasional form errors. It made me wonder: where’s the official place to report such bugs? I didn’t find an obvious “Report a Bug” button or public issue tracker for the support interface itself.
For those of us offering or using Odoo Maintenance Services or Odoo Support Services, a smooth and error-free support experience is critical. Whether you’re trying to raise a ticket, check a case status, or review documentation, even small bugs can disrupt workflows.
At Webkul, we frequently deal with Odoo support when deploying or maintaining large Odoo setups for our clients. Timely bug reporting helps us plan maintenance cycles more accurately and reduce overall support turnaround time. But when it comes to the official Odoo website (especially help pages), the process for feedback isn’t always straightforward.
Has anyone here submitted bugs directly to Odoo related to their support portal? Did you get a response? Should we post in the Odoo forums, send emails to their support team, or is there an internal feedback mechanism I may have missed?
Also, it would be helpful if Odoo allowed logged-in users to submit UI/UX feedback right from the page in question. Something like a GitHub-style tracker for non-core issues would go a long way.
Open to suggestions and hearing your experiences!