20 March 2024, 05:42 PM
A common problem with Windows 10 is printer support. As an IT admin, printing issues are likely one your biggest IT headaches.
Below are five common printing problems in Windows 10 and some advice for troubleshooting those problems.
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Printer output is not what the user expected
When a user clicks Print and the resulting hard copy does not meet the user’s expectations, there can be any number underlying causes. Sometimes, the problem can be attributed to a specific application. This is especially true for web browsers. After all, there is a reason why many sites offer printer-friendly versions of certain pages.
If a user is printing from an application that is known to produce reliably good print quality, then you should check to see if the computer is using the correct print driver. In some cases, an incorrect print driver will cause the printer to print gibberish. In other cases, the printer may print basic text, but fail to print graphics or special fonts correctly.
If Windows is using the correct driver, see if the driver is a Microsoft driver or a driver that has been supplied by the printer manufacturer. In some cases, the manufacturer’s driver will provide functionality the built-in Windows driver does not. If the device is using the manufacturer’s driver, make sure it is up to date.
When the user clicks Print, nothing happens
If nothing happens when a user clicks Print, then the print spooler may have failed. Enter the Services.msc command at the Windows Run prompt. This will open the Service Control Manager. Make sure the Print Spooler service is set to start automatically and the service is running.
Printer is out of paper or ink, or has lost network connectivity
If nobody is able to print to a specific printer, then it’s best to begin by checking the printer’s status. Depending on the make and model of the printer, it may display the status on the Windows desktop or on the printer itself. A printer will obviously stop printing if it runs out of ink or paper, but there are some other things to check if the printer reports having plenty of ink and paper on hand.
Begin by checking the printer’s network connectivity. A loss of connectivity will cause print jobs to become stuck in queue. The same thing can happen if there is an IP address conflict. If a print server manages print jobs, then you should make sure the print server is online and it has connectivity to both the printer and the network clients. If the print server is Windows-based, then make sure the Spooler service is running (Figure 1).
In some instances, rebooting a print server may fix a printing problem.
Print queue contains corrupt data
Occasionally, a print queue can become stuck due to a corrupt print job. When this happens, you will need to clear the print queue’s contents. If the user experiencing the problem is running Windows 10 Pro or higher, then the easiest way to fix the problem is to use the Print Management console.
Open the Print Management console (Figure 2), and then navigate through the console tree to Print Servers | <print server name> | Printers.
Windows has taken the printer offline
If you suspect that Windows may have taken a printer offline, then you can use the Printer Management Console to bring it back online. When the console opens, right-click on the printer with which you are having problems, and select the Open Print Queue command from the shortcut menu. When the print queue window opens, click on the Printer menu and make sure there is no checkmark next to the Use Printer Offline option. If there is a checkmark, then click on Use Printer Offline, and that will remove the checkmark and bring the printer back online.
If none of these techniques fix the printing issue, there is one more trick that you can use. Open the Windows Control Panel and navigate to Hardware and Sound | Devices and Printers. This screen will show you all of the printers that are installed. Right-click on the printer that is experiencing problems, and then select the Troubleshoot command from the shortcut menu. When you do, Windows will attempt to diagnose the problem for you.
Windows 10 is a popular operating system that offers many features and functionalities. However, sometimes you may encounter printing issues that can affect your productivity and workflow. Whether you are using a local or network printer, there are some common steps you can take to troubleshoot and resolve the problem. In this article, we will cover some of the best practices for troubleshooting Windows 10 printing issues.
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1Check the basics
The first thing you should do when you face a printing issue is to check the basics. This includes verifying that the printer is turned on, connected to the power source, and has enough paper and ink. You should also make sure that the printer cable is securely plugged into the computer or the router, depending on the type of connection you are using. If you are using a wireless printer, you should check the network signal and the printer settings. Sometimes, a simple restart of the printer or the computer can fix the issue.
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2Run the troubleshooter
Windows 10 has a built-in troubleshooter that can help you diagnose and fix common printing issues. To run the troubleshooter, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer. Then, select the printer you want to troubleshoot and click Run the troubleshooter. Follow the on-screen instructions and apply any suggested fixes. The troubleshooter can detect and resolve issues such as printer offline, print spooler errors, driver problems, and more.
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3Update the printer driver
The printer driver is a software that allows your computer to communicate with your printer. If the driver is outdated, corrupted, or incompatible, it can cause printing issues. To update the printer driver, you can use the Device Manager or the Windows Update. To use the Device Manager, go to Start > Device Manager > Printers. Then, right-click on your printer and select Update driver. Choose Search automatically for updated driver software and follow the prompts. To use the Windows Update, go to Settings > Update & Security > Windows Update. Then, click Check for updates and install any available updates.
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4Clear the print queue
The print queue is a list of documents that are waiting to be printed. Sometimes, the print queue can get stuck or corrupted, preventing you from printing anything. To clear the print queue, you need to stop and restart the print spooler service. The print spooler is a process that manages the print queue and sends the documents to the printer. To stop and restart the print spooler, go to Start > Services. Then, find Print Spooler and right-click on it. Select Stop and then Start. Alternatively, you can use the command prompt to run these commands:
net stop spooler
del /Q /F /S "%systemroot%\System32\Spool\Printers\*.*"
net start spooler
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5Change the printer settings
Another possible cause of printing issues is the printer settings. You may need to adjust some settings depending on your printer model, document type, and preferences. For example, you may need to change the paper size, orientation, quality, or duplex mode. To change the printer settings, go to Start > Settings > Devices > Printers & scanners. Then, select your printer and click Manage. Choose Printing preferences and make the changes you want. You can also access the printer settings from the print dialog box when you print a document.
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6Contact the printer manufacturer
If none of the above steps work, you may need to contact the printer manufacturer for further assistance. They may have more specific solutions or troubleshooting tools for your printer model. You can find their contact information on their website or on the printer manual. You may also want to check their online support forums or FAQs for similar issues and solutions. Before you contact them, make sure you have the printer model, serial number, and error messages ready.
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7Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
Printer problems are not at all uncommon. In this guide, we look at diagnosing the most common printer problems on Windows 10. Many of these steps will also work for other versions of Windows.
1: Force Kill Printer Que
Many problems can be fixed by forcing everything in your printer queue out.
Open PowerShell or Command Prompt as admin and type the following lines one at a time:
net stop spooler
taskkill.exe /f /im printfilterpipelinesvc.exe
del /F /Q %systemroot%\System32\spool\PRINTERS\*
del /F /Q %systemroot%\System32\spool\SERVERS\*
net start spooler
Thanks justanotherdude for the tip.
2: Run the Microsoft Printer Troubleshooter
Download the Microsoft Printer Troubleshooter and click on Printerdiagnostic10.diagcab. The Microsoft Printer Troubleshooter comes with three tools; Printer, Windows Network Diagnostics, and Hardware and Devices. Run each step in order starting with Printer.
Look for the Advanced link and select Run as Administrator. Click Next and follow the prompts.
Repeat with the other two troubleshooters.
3: Update or Reinstall Drivers
Drivers are a big deal and the first thing to consider. They tell your computer and hardware on how to communicate. Even if you think you have the latest drivers, a reinstall can often fix the problem. To do this right, you’re usually better off uninstalling the current software first. Because many settings are left on your computer, this can also be useless unless you use an uninstaller like IObit Uninstaller, Geek Uninstaller, etc.
4: Unplug and Restart
While unlikely, you want to be sure your printer is on, and the cable is securely connected. If everything is correct, pull the power cords and USB connections and wait 30 seconds. Plug everything back in and see if that solves your problem.
5: Check Your Wi-Fi Settings
Most printers have a Wi-Fi button that lights up blue when on. If it’s on, then you want to open your printer software and find the wireless connectivity test. We’re also assuming your internet is working correctly.
6: Clear and Reset the Print Spooler
The Print Spooler is a file that manages the printing process and could be the cause of your problems.
Press the Windows Key + R and type in services.msc and press Enter.
Scroll down and right-click on Print Spooler and click on Stop. Keep the Services window open.
Next, delete all files in Windows > system32 > spool > printers. Ctrl+A will select all files in that folder and press the delete key. You can get there quickly by pressing the Windows Key + S and typing in %WINDIR%\system32\spool\printers and press Enter.
Switch back to the Services window and again right-click on Print Spooler and click on Start. Verify that the status is now Running.
7: Find the Problem With Print Management (Windows Pro Only)
Often overlooked, you might easily find your problem with Print Management. Press the Windows Key + S and begin typing in print management and click on Print Management. Windows 10 Home users won’t find, and this and can proceed to the next step.
Here you can find All Printers, All Drivers, Printers Not Ready, Printers With Jobs. If your printer is listed under Printers Not Ready, you should be able to find out why by expanding that branch.
Expand All Printers and All Drivers and verify that you don’t have an old printer still listed. If so, remove them by right-clicking on any printer or driver you no longer use. For All Printers select delete and All Drivers, select Remove Driver Package. Removing old printers can solve conflicts with Windows and third-party software.
8: Verify your Printer is Online
Go to Start > Settings > Devices > Printers & scanners, select your printer, and select Open queue. Under Printer, make sure Use Printer Offline is grayed out. If the text is black, click on it to disable offline printer and set it online.
Other Considerations
Windows 10 in S Mode can have many compatibility problems including printer support. HP, Canon, Dell, Lexmark, Epson, Toshiba, and others have specific pages for S mode details. Google your brand followed by S mode to see if your printer works in S Mode. Example: Hewlett Packard.
Often overlooked is a faulty printer. If you can connect it to another computer, do so to be sure your printer is working.
Few things lead to frustration quicker than when you need to print something in a pinch, and your printer doesn’t want to cooperate (and it won’t tell you why either!) While streaky lines across your images or faded text is one hassle, dealing with a printer that won’t even acknowledge you exist is another. Whether you’re getting an error message that doesn’t sync up with reality or your printer is giving you the silent treatment, knowing where to start when your printer won’t print can relieve some of that frustration.
Specific troubleshooting solutions will vary depending on your printer model, but once you understand some common issues, you can quickly search and find fixes specific to your unit. Manufacturers offer online resources to help you work through your most troubling printer issues and we’ve got some basic tips covered right here!
Paper Jams and Ghost Jams
If your printer says you have a paper jam, there are a couple of potential culprits. First, make sure the paper is properly aligned in the paper tray. If your paper is askew even a little bit, it can quickly turn into a jam. Usually, removing the paper from the unit and lining it up better to the feeding elements will clear up the problem. Paper trays are designed to hold a specific paper capacity. For some, it could be just 100 sheets, while others can hold an entire ream. Check your printer’s user guide for the recommended paper capacity — an overstuffed paper tray can instantly flag the paper jam warning in your machine. You should also make sure the paper or media type setting on the printer menu matches your current print job. Printers include settings for many different paper types like card stock, photo paper or presentation paper. Thicker paper can cause a paper jam if the settings are off and a quick change of the paper type can resolve your paper jam message right away.
Pick up rollers are the rollers that pick up the paper from the tray and feed it to the printer. These parts have also been known to cause a jams after repeated use and eventually may need to be replaced.
When your printer says that there’s a paper jam, and there isn’t, chances are it’s because there’s a mechanical problem afoot. Don’t immediately smash your printer in a field though! In searching for a solution for a ghost-jammed HP® printer, Neal Poole discovered that often real paper jams could leave residue behind that interferes with printer operation long after the jam is gone.
Small amounts of shredded paper junk lodged between gears that move your rear duplexer may leave your printer thinking there’s something lodged in the duplexer, not the gear. Examine the mechanical parts surrounding your ghost jam and make sure they operate cleanly (some models give you a more precise idea where the jam is located, especially for more complex office units). Here’s one approach posted on Fixya that can help:
**A side note: this is explicitly for the HP® OfficeJet® L7680, but the general principles apply across printer models and brands**
Remove the rear duplexer and grip any of the four rollers. Do they move freely? If no, your next step is to . . .
Touch two of the brass contact points with a paper clip. Bridging this contact makes the printer think the duplexer is still installed, and you’ll want to maintain this contact all the way through the final step.
Press OK on the control panel.
Take a look at the white plastic gears on the left-hand side. Do they move freely, or do they stall, skip, freeze, or jam? If it’s the second scenario, you have paper shards, which you will need to clear from the gears.
Grip the furthest rubber roller and rotate. Check for shards of paper in the gear teeth.
Once the rollers and gears spin freely, you’ve cleared the ghost jam, and you can remove the paper clip and reassemble.
Unplug your printer to reset the sensors if you are still getting a paper jam notice after cleaning.
Printer Driver Problems
Hardware isn’t always to blame. Your printer driver acts as the translator between your computer and your printer. Like other software, drivers can also go out of date, or lose compatibility with your operating system after an update. If your printer isn’t responding to basic commands or is constantly crashing, a driver update may fix the issue right away. You could also have the wrong driver downloaded on your computer to work with your printer. Uninstalling the driver you have on your desktop, then replacing it with an up-to-date version, often will get your printer and desktop chatting again. To find an updated version of your printer driver, visit the support page of your printer manufacturer and type in your printer model number. Then follow the steps on the page to download the most up to date version. We’ve included links to the most popular printer brand support pages below!
How to Add a Printer in Windows 10
If you are trying to connect to a new printer on Windows 10 and plan to print over Wi-Fi, you may be able to print right away without downloading the printer software. Windows 10 is compatible with most new printers right out of the gate. To add a new printer, go to Settings > Devices > Printers & Scanners> Add Printer and select the printer you want to add. If you plan to use this printer regularly you can set it as your default printer and also print a test page to test for print quality before printing out your document!
How to Print a Self-Test Page
If you are having trouble diagnosing your printer issue, printing a test page or printer status report can help narrow down what the problem is. If the test page prints successfully then your issue is likely the printer driver, printer software or cable connection. If it doesn’t print properly then there is likely an issue with the printer itself and may require repairs.
How to Print a Test Page in Windows 10
To print a test page in Windows 10, go to Settings > Devices > Printers & Scanners. Then select your printer and select Manage>Print a Test Page.
How to Print a Test Page in Windows 8
To print a test page in Windows 8, press the Windows key on your keyboard, then search “printer” on the start page. Select Settings > View Devices and Printers, then right click the printer icon and open up “Printer Properties” and select “Print Test Page”
How to Print a Test Page in Windows 7
To print a test page in Windows 7, click the “Start” button > Control panel > Devices and Printers. Then right click the printer icon and open up “Printer Properties” and select “Print Test Page”
Loaded Queue
When your print job finishes, your queue is supposed to clear itself automatically. That doesn’t always work out as planned, especially when some print runs are put on hold, postponed, or stopped due to data connection issues. If your queue gets all blocked up, it can cause your driver to grind to a halt. Often, in an attempt to print something, you’ll end up selecting print several times over, further overloading your queue.
Sometimes your printer isn’t the reason your jobs aren’t printing. A stuck print job can logjam your queue, which prevents jobs from being received by your printer. It also won’t go away when you click delete most of the time. So, what can you do to clear your queue and get your printer, well, printing again? Here’s how to get started:
A side note: this is explicitly for the HP printers paired with Windows, but the general principles apply across printer models and brands.
Turn your printer off completely and unplug it from your power source.
Be sure to save the document you are planning on printing, in the form you want it printed. When you clear your queue, all print jobs that haven’t saved will be erased — it will disappear as well.
Open Windows Services by searching “Services” in your search toolbar or clicking the Window button on your keyboard.
Halfway down your list of Services, you’ll see one called the “Print Spooler.” Right click on the Print Spooler option and look at your options. “STOP” will halt any stuck print you have bogging down your queue.
Once you’ve halted all print jobs using the spooler, use the Windows Explorer browser to search: C:\Windows\System32\Spool\PRINTERS
Delete all existing files in your queue and shut down your computer unit from Windows.
Turn on your printer using the power button, then turn on your computer again.
Restart the print spooler service.
Print your document. If it works, you’re done!
If your print queue gets bogged down and freezes again, you have a couple of other options. HP offers a free software called HP Print and Scan Doctor which you can download for free. Running this program will automatically troubleshoot common issues with your printer and resolve them. If you are still having trouble with your queue jamming, uninstall and update your printer driver. Sometimes, an older driver may not be compatible or can corrupt, which will prevent your prints from processing.
Wi-fi Connection
Wireless connectivity is a double-edged blade. On the one hand, you can connect your printer to devices anywhere in your home. On the other, your connection is something that you can’t see. If your printer has dropped its Wi-fi signal, often you won’t be able to tell unless you troubleshoot the connectivity. If your printer’s Wi-fi is down, unplug it and reconnect it to your modem. It’s a bit of a trope these days, but powering down electronics can do wonders for fixing problems. If your device isn’t connecting to your printer, check to see that your Wi-fi and Bluetooth capabilities are up and operational.
A weak (or nonexistent!) connection between your computer and printer will prevent you from getting the documents you need. And because the issues lie between the two, often it can be tough to diagnose. If your printer was connecting wirelessly to your printer and then stopped, try restarting your computer and printer to see if they will reconnect. If no, here are some common questions you should ask when you suspect your WiFi connection may be to blame for your issues.
Is your printer connected to your network? Printing a Wireless Network Test Report is the easiest way to check and see on HP printers. Go to your control panel and select Wireless Network Test Report (on some models, you can access this directly by hitting the wireless button). This report will give you insights into connectivity, the units connected to the network, and the Network Name (SSID address) — from which you can see if your unit is connecting to the network. Consider restarting your router and printer to reconnect.
Is your computer connected to the network? For Windows users, select the HP Print and Scan Doctor discussed above to check. For Apple users, click on the Wireless logo in the top right-hand corner of your screen. Is your network checked?
Was anything on your computer changed recently? Updates to your security software, firewalls, browser, and operating system can result in connection issues with your printer. You may need to reconnect your computer to the network, reconfigure your protection settings to include printers, or install an updated driver, depending on the nature of your updates. If you updated software, consider restoring your system back to the original settings/version to see if that reconnects you.
Was your router replaced recently? Chances are you’ll need to reconfigure your printer and computer to reconnect with the network. Check to see if your new router is assigned a different ISP address, which will need reconfiguration.
How to Connect Your HP Printer to Wi-Fi
Since there are many HP printers, it’s hard to list a generic set of instructions that will work for all models. As a rule of thumb, when trying to connect you HP printer to your wireless network, look for this icon:
If your printer has this icon on a button, press down that button until the blue light next to the wireless icon blinks.
Press this icon on your display and follow the steps to setup your wireless settings. If you didn’t have success with the Wireless Setup Wizard, go to the Wireless Settings menu again but this time, select “Wi-Fi Protected Setup”. Then touch “Push Button”, and then “Start”. When you’ve done this, go to your router, and press down the WPS button for 3 seconds until the wireless light blinks. Check in a few minutes if your printer is connected.
Unable to Print From a Mobile Device
Everyone wants to enjoy the convenience of being able to print directly from their iPhone®, iPad® or Android® mobile device. But wirelessly connecting your printer and device can be complicated, and the process will vary from brand to brand. Even if there’s an app for your printer brand, differences in software could prevent you from connecting directly. Make sure that your WiFi is properly working if you are having difficulty connecting, using the process outlined above. If your wireless printer connection isn’t functioning smoothly, downloading different apps or deleting existing ones won’t help.
Here are some ways to set up your printer for mobile printing, and troubleshoot to see why your printer isn’t connecting:
AirPrint for Apple®
Printers from each major manufacturer come pre-loaded with Apple’s AirPrint software, which makes connecting your iPhone, iPad, or laptop simple. AirPrint allows you to instantly print photos direct from your Photo Stream, as well as print directly from your Safari app. Once your printer is set up, here’s how you use Airprint:
Select the app you want to print from, and tap the “Share” icon (HERE) or “Settings” icon (HERE).
Select (HERE) or hit “Print”
Pick a AirPrint-ready printer from the list
Most troubleshooting for AirPrint that doesn’t stem from WiFi glitches come from compatibility issues. Not every app is AirPrint ready, and while AirPrint is becoming more common with newer WiFi printers, not every model comes pre-loaded. Double check your users manual to make sure your printer is compatible. If not, there are other easy ways to connect your Apple products to your printer wirelessly.
Print Apple for Non-Airprint Printers
Connecting Apple products to non-AirPrint printers isn’t difficult, once you have the necessary tools. Printer Pro is a budget-friendly app downloadable via the App Store for $4.99 that acts as a bridge between your devices and printer.
Login to the App and select the “Add Printer” option on the bottom left-hand side.
Your select printer page provides an option to automatically connect to a networked printer or manually add an IP address.
Choose the option to print a test page and confirm that your settings are correct. If your print isn’t clean, double check your firewall settings to make sure your security isn’t interfering with data transfer. Your test page will also allow you to make sure your print is properly calibrated.
If you’re having problems automatically connecting via Printer Pro, double check your IP address and make sure it matches up. Also, make sure that your firewall settings will allow your device to connect to your printer.
Cloud Print for Android Products
Google’s Cloud Print is among the easiest ways to directly network your printer with several devices, including both Android and Chromebook products. The process is pretty simple:
Go to the Google® Play app store and add Cloud Print to your device.
When you got to settings, Cloud Print will provide you with a list of networked WiFi printers available in your area.
Connect with the printer of your choice.
Use Gallery to print saved images in Drive, or drop down to “Print” on your browser.
When connecting a printer that doesn’t come preinstalled with Cloud Print — what Google calls “Classic” printers — you have options as well. Installing third-party software such as GitHub’s Google Cloud Print connector will bridge the software gap between your device’s operating system and your printer.
If your printer isn’t connecting to Cloud Print or producing prints, first check to make sure it’s Cloud Print ready and connected. Many older model printers will have WiFi capability, but won’t come pre-loaded with Cloud Print access (a problem similar to AirPrint). It’s also possible that you may be using an outdated version of Google Chrome, which can prevent your prints from being transferred. Finally, you may have registered your networked printer twice, which means when you’re selecting a printer you’re actually connecting with it’s ghost twin. Check your networked printers list to make sure you have the right one.
Let’s say you’re looking to connect with a printer that isn’t showing up on the printer list. If you have a Cloud-Print-ready printer, you have a couple options here:
Refresh your printer list
Update your printer driver. If your driver is out of date, it won’t network cleanly with more recent versions of Chrome.
Alternately, if you have a classic printer, your troubleshooting options include:
Logout and log back into your Google Cloud Print connector.
Confirm that you’re logged into the same Google Chrome account for both your print management and Google Cloud Print connector.
Verify that your printers are installed on the device you’re connecting with the Google Cloud Print connector.
Confirm that you’re running the most recent OS.
Looking to WiFi printing from your Amazon Kindle? You’re in luck, because Kindle uses Google’s Android operating system, so it’s designed to work with Cloud Print. You can also directly connect Kindle to most wireless printers by finding them on your list of networked printers and selecting print. Like many other devices, Kindle and Android use “Share Page” as the nomenclature that brings you to a print option.
Print from B&N® Nook®
Downloading PrinterOn® is the easiest way to print from your Nook. This app will connect any WiFi printer to your Nook instantly, and offers a convenient way to review and print web pages, PDFs, images, docs, and more. Here’s what you need:
Download the app from the Nook App Store.
Select your printer. You have several options to help you locate the printer you want, including GPS, keyword search, and a location-based search feature.
Click print!
If you’re having difficulty connecting PrinterOn with your WiFi printers, first confirm that your printer is connected via WiFi where you searched. If your GPS or keyword search don’t send your Nook looking in the right direction, it can get lost. Also, if you are using PrinterOn for business, the app may be password protected to prevent your data from being stolen.
Clogged Printhead
If you don’t use your printer often, sometimes ink in your printer head will dry and lead to clogging. When you start to see lines, streaks or bands on your printouts, or if some parts of your document have lighter prints on it, this could also indicate that it’s time to clean your printhead.
A clogged printhead may trigger the change cartridge signal on your printer, or could simply prevent ink from making its way onto the page. Unclogging your printer head can be messy and tedious, but maintaining your printer to prevent clogs is easy. A popular way to address a clogged print head is the paper towel method:
Paper Towel Method
If your printer uses only two cartridges–black and tricolor, that means your printer uses ink cartridges with an integrated printhead.
Only printers that use ink cartridges with an integrated printhead can use the paper towel method.
Some popular ink cartridges you can do the paper towel method on are the following: HP 60, 61, 62, 63, 64, 65, 67 ink cartridges, and the Canon PG243, CL-244, PG-245, PG-245XL, CL-246, 246XL, PG-260XL, CL-261XL ink cartridges.
Steps:
To do the paper towel method, you will need to have a damp paper towel and a dry paper towel at the ready.
Take the warm, damp paper towel and blot the cartridge with the printhead side down onto the towel. The printhead is located on the end of the cartridge where the ink comes out and is typically a gold or copper strip.
Tap down the cartridge a few times. Slide the cartridge down on the paper towel and repeat the process until you see solid lines of ink on the paper towel. If you’re doing this on a tricolor cartridge, repeat the process until you see all three colors on the paper towel.
Reminder: Be careful not to confuse the printhead with the gold and copper contacts or dots. I know they sound awfully similar, but if you don’t see ink on the paper towel then you are probably blotting the wrong part of the cartridge!
When you clearly see ink on the damp paper towel, hold the cartridge against the dry paper towel for 30 seconds to a minute. This process wicks out any dried ink that may be preventing you from a quality print.
Once complete, slide the cartridge back in the machine and run a test print.
Often times this does the job quite nicely. If not, repeat the process again. If the second time doesn’t cut it move on to our next tip, printhead cleaning!
Printhead Cleaning from the Printer Display Screen
If you have a printer that uses individual color cartridges, like the Epson® 702XL series, then this means the printhead is built into the printer.
Most common culprits for a clogged printhead are microscopic dust particles, air bubbles or dried ink. Running a printhead cleaning on your machine will clear the print nozzles of excess or dried up ink. Though the setup might be different for each printer, this is a typical cleaning function built into the printer’s software. Print a test page to see if the clog is gone, print a second one to be sure (sometimes two will do the trick). If that does not clear up the issue, stop doing any further cleanings as this use up a lot of ink and running multiple cleanings in a row doesn’t usually render better results than the first. We walk you through the process with an Epson Workforce Pro WF-3820 printer in the video below. These steps are similar with most printers, consult your user’s guide to find the cleaning process that will work for you.
“Non-Genuine” Cartridge Message
On occasion, your printer will directly call you out for using a third-party ink cartridge. Especially common with HP printers, this kind of message will pop up on your screen, telling you that you’re using a used, refilled, or counterfeit* cartridge, but usually won’t do much else beyond that. Third-party cartridges usually have chips installed that circumvent this message, but when it does pop up you can easily diffuse it by clicking “okay.” If not, consider removing your cartridge and ensuring the chip is clean, then reinstall and try again.
Cleaning the gold contact chip is easy, just wipe it gently with a lint-free cloth!
New Cartridge Not Working
Every once in a while you might come across a new cartridge that gives you trouble. If you have recently installed a cartridge and an error machine pops on your printer’s display, take these steps to try and fix this issue:
If you still have your old cartridge on hand, try reinstalling it back into your unit. Often, your printer will start right back up, and in many instances, you’ll find there was still ink left in the old cartridge! Once the old cartridge is acknowledged by your printer, remove it and replace it with the new cartridge again. Sometimes a quick cartridge swap can convince your printer to accept the new cartridge.
Double check to ensure you removed protective seals. New cartridges come sealed at the ink nozzle to prevent the ink inside them from drying out. For some brands, a piece of tape with a tab will create this seal, for others, it’s a plastic piece. If you try to install a new cartridge into your printer without removing the seal, it may register the cartridge as installed but not allow ink to flow.
Check the vent. HP cartridges come with a vent that allows ink to flow smoothly. When this vent is blocked, it can prevent ink from leaving the cartridge. Check on the top back of the cartridge for an orange pull tab, and if this has been removed, you can clear the vent with a pin.
Run an extended cleaning cycle. If your printer has been sitting around for a while, the ink resting in the printhead can dry up and clog. Running an extended cleaning cycle will remove any unnecessary ink blockages and get your ink flowing again. If your prints are coming out smeared or extra faint, a cleaning cycle can help fix that as well.
Replace the Cartridge / Low Ink Message
Sometimes, your printer will give you a message saying you need to replace your cartridge, or you have low ink, even when you know you have enough ink. Perhaps you installed a fresh compatible cartridge full of ink, but your printer still thinks that the old cartridge is in place. You have a couple of options available to get your printer, well, printing again:
Reset the cartridge counter. Some printer models feature a cartridge counter that may need updating when you install a fresh cartridge. Epson Stylus printers in particularly have a cartridge counter that can be reset by holding either the “Cleaning” or “Load/Eject” button for three seconds. Check the owners manual to see if there’s a reset cartridge counter option available for your model.
Disable low ink messages. Another option is to override your low ink message. Different operating systems and printer models may vary slightly on how you achieve this end, so check your owners manual for specific details.
Right click on your desktop screen and click the “All Apps” icon. From there, click the icon that launches the print application for your printer.
Here, your options may vary, but click an icon that reads “Configuration,” “Tools” or “Utilities.” From here, you’ll be able to access the Estimated Ink Levels application. This will hopefully update your computer to the ink levels in your cartridges automatically. If not, you can turn off notifications by going into Advanced Settings and enabling “Do Not Show Me Low Ink Level Warnings,” or a similar option, and clicking “OK”.
Printer Hardware Problems
a. Check Your Power Cord
The problem may not be your computer or your printer at all. Connector cables such as USBs will decay and burn out over time, requiring replacement. Unfortunately, they don’t have indication systems your printer and computer have so that they can die, and you’d never know otherwise. Try swapping your printer out with another cable. Keeping an extra connector cord on hand will help you troubleshoot instantly, and get you printing again faster if your USB is to blame.
b. Ran out of RAM / Memory
Modern printers are highly sophisticated devices. Most units today have some form of memory to store print jobs, whether it be a couple of megabytes or several gigs worth in a large office risograph. If your printer is connecting, but printing at such a slow rate it may as well not be, you’ve likely run out of memory.
Slow Printer Speed
A slow printer can quickly put the brakes on any important print job. Slow prints are usually caused by sluggish or out of date software or a spotty wireless connection. For a quick fix, make sure that all of your printer drivers and printer software is up to date. You can download the latest software update on your printer’s LCD display screen, or go to directly your printer’s support page to check for the most recent update. If you suspect the wifi is the issue, move your printer closer to the router to make a stronger connection. We also recommend checking the printer quality settings on your printer menu. Different quality settings use a different amount of ink, which can impact the print speed. A document printing on the “Best” setting is going to take much longer than “draft” mode, which uses less ink. As a general rule, the simpler the printer settings, the faster your printer will print.
Why My Printer Won’t Print
There is a number of reasons why your printer might not be printing even if you just installed a fresh cartridge of ink. Try checking through this list to eliminate the possibilities:
Try printing a test page to see what colors are missing. If there are any missing colors, you might have clogged printheads. Here’s how to fix clogged printheads.
You left the yellow tape on the new cartridge or maybe the cartridge is not installed.
You have an outdated printer driver
Clear the printer queue.
Do a hard reset on your printer. To do this you just need to turn off your printer, unplug for a few minutes and then plug the printer again. If that still doesn’t work, try turning the printer and your computer off, and then start it back up again.
Try uninstalling and then reinstalling your printer driver.
If all else fails…
If you’ve cleared each of these options, there is one more: your printer might just be on its last legs. Like all other machines, printers wear down with time, at which point you’re left to consider repairs or to replace your unit. If replacement is your better option, there are a wealth of resources out there to help you select the best new model for your needs. A new printer is an immediate cost, but over time you can save money replacing your old unit with one tailored for your printing habits.
However, before you find yourself at store, always try shutting off your printer and computer and turning them back on. It’s ridiculous how many unconquerable problems can be solved this way. Good luck!
Below are five common printing problems in Windows 10 and some advice for troubleshooting those problems.
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Printer output is not what the user expected
When a user clicks Print and the resulting hard copy does not meet the user’s expectations, there can be any number underlying causes. Sometimes, the problem can be attributed to a specific application. This is especially true for web browsers. After all, there is a reason why many sites offer printer-friendly versions of certain pages.
If a user is printing from an application that is known to produce reliably good print quality, then you should check to see if the computer is using the correct print driver. In some cases, an incorrect print driver will cause the printer to print gibberish. In other cases, the printer may print basic text, but fail to print graphics or special fonts correctly.
If Windows is using the correct driver, see if the driver is a Microsoft driver or a driver that has been supplied by the printer manufacturer. In some cases, the manufacturer’s driver will provide functionality the built-in Windows driver does not. If the device is using the manufacturer’s driver, make sure it is up to date.
When the user clicks Print, nothing happens
If nothing happens when a user clicks Print, then the print spooler may have failed. Enter the Services.msc command at the Windows Run prompt. This will open the Service Control Manager. Make sure the Print Spooler service is set to start automatically and the service is running.
Printer is out of paper or ink, or has lost network connectivity
If nobody is able to print to a specific printer, then it’s best to begin by checking the printer’s status. Depending on the make and model of the printer, it may display the status on the Windows desktop or on the printer itself. A printer will obviously stop printing if it runs out of ink or paper, but there are some other things to check if the printer reports having plenty of ink and paper on hand.
Begin by checking the printer’s network connectivity. A loss of connectivity will cause print jobs to become stuck in queue. The same thing can happen if there is an IP address conflict. If a print server manages print jobs, then you should make sure the print server is online and it has connectivity to both the printer and the network clients. If the print server is Windows-based, then make sure the Spooler service is running (Figure 1).
In some instances, rebooting a print server may fix a printing problem.
Print queue contains corrupt data
Occasionally, a print queue can become stuck due to a corrupt print job. When this happens, you will need to clear the print queue’s contents. If the user experiencing the problem is running Windows 10 Pro or higher, then the easiest way to fix the problem is to use the Print Management console.
Open the Print Management console (Figure 2), and then navigate through the console tree to Print Servers | <print server name> | Printers.
Windows has taken the printer offline
If you suspect that Windows may have taken a printer offline, then you can use the Printer Management Console to bring it back online. When the console opens, right-click on the printer with which you are having problems, and select the Open Print Queue command from the shortcut menu. When the print queue window opens, click on the Printer menu and make sure there is no checkmark next to the Use Printer Offline option. If there is a checkmark, then click on Use Printer Offline, and that will remove the checkmark and bring the printer back online.
If none of these techniques fix the printing issue, there is one more trick that you can use. Open the Windows Control Panel and navigate to Hardware and Sound | Devices and Printers. This screen will show you all of the printers that are installed. Right-click on the printer that is experiencing problems, and then select the Troubleshoot command from the shortcut menu. When you do, Windows will attempt to diagnose the problem for you.
Windows 10 is a popular operating system that offers many features and functionalities. However, sometimes you may encounter printing issues that can affect your productivity and workflow. Whether you are using a local or network printer, there are some common steps you can take to troubleshoot and resolve the problem. In this article, we will cover some of the best practices for troubleshooting Windows 10 printing issues.
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1Check the basics
The first thing you should do when you face a printing issue is to check the basics. This includes verifying that the printer is turned on, connected to the power source, and has enough paper and ink. You should also make sure that the printer cable is securely plugged into the computer or the router, depending on the type of connection you are using. If you are using a wireless printer, you should check the network signal and the printer settings. Sometimes, a simple restart of the printer or the computer can fix the issue.
Add your perspective
2Run the troubleshooter
Windows 10 has a built-in troubleshooter that can help you diagnose and fix common printing issues. To run the troubleshooter, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Printer. Then, select the printer you want to troubleshoot and click Run the troubleshooter. Follow the on-screen instructions and apply any suggested fixes. The troubleshooter can detect and resolve issues such as printer offline, print spooler errors, driver problems, and more.
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3Update the printer driver
The printer driver is a software that allows your computer to communicate with your printer. If the driver is outdated, corrupted, or incompatible, it can cause printing issues. To update the printer driver, you can use the Device Manager or the Windows Update. To use the Device Manager, go to Start > Device Manager > Printers. Then, right-click on your printer and select Update driver. Choose Search automatically for updated driver software and follow the prompts. To use the Windows Update, go to Settings > Update & Security > Windows Update. Then, click Check for updates and install any available updates.
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4Clear the print queue
The print queue is a list of documents that are waiting to be printed. Sometimes, the print queue can get stuck or corrupted, preventing you from printing anything. To clear the print queue, you need to stop and restart the print spooler service. The print spooler is a process that manages the print queue and sends the documents to the printer. To stop and restart the print spooler, go to Start > Services. Then, find Print Spooler and right-click on it. Select Stop and then Start. Alternatively, you can use the command prompt to run these commands:
net stop spooler
del /Q /F /S "%systemroot%\System32\Spool\Printers\*.*"
net start spooler
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5Change the printer settings
Another possible cause of printing issues is the printer settings. You may need to adjust some settings depending on your printer model, document type, and preferences. For example, you may need to change the paper size, orientation, quality, or duplex mode. To change the printer settings, go to Start > Settings > Devices > Printers & scanners. Then, select your printer and click Manage. Choose Printing preferences and make the changes you want. You can also access the printer settings from the print dialog box when you print a document.
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6Contact the printer manufacturer
If none of the above steps work, you may need to contact the printer manufacturer for further assistance. They may have more specific solutions or troubleshooting tools for your printer model. You can find their contact information on their website or on the printer manual. You may also want to check their online support forums or FAQs for similar issues and solutions. Before you contact them, make sure you have the printer model, serial number, and error messages ready.
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7Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
Printer problems are not at all uncommon. In this guide, we look at diagnosing the most common printer problems on Windows 10. Many of these steps will also work for other versions of Windows.
1: Force Kill Printer Que
Many problems can be fixed by forcing everything in your printer queue out.
Open PowerShell or Command Prompt as admin and type the following lines one at a time:
net stop spooler
taskkill.exe /f /im printfilterpipelinesvc.exe
del /F /Q %systemroot%\System32\spool\PRINTERS\*
del /F /Q %systemroot%\System32\spool\SERVERS\*
net start spooler
Thanks justanotherdude for the tip.
2: Run the Microsoft Printer Troubleshooter
Download the Microsoft Printer Troubleshooter and click on Printerdiagnostic10.diagcab. The Microsoft Printer Troubleshooter comes with three tools; Printer, Windows Network Diagnostics, and Hardware and Devices. Run each step in order starting with Printer.
Look for the Advanced link and select Run as Administrator. Click Next and follow the prompts.
Repeat with the other two troubleshooters.
3: Update or Reinstall Drivers
Drivers are a big deal and the first thing to consider. They tell your computer and hardware on how to communicate. Even if you think you have the latest drivers, a reinstall can often fix the problem. To do this right, you’re usually better off uninstalling the current software first. Because many settings are left on your computer, this can also be useless unless you use an uninstaller like IObit Uninstaller, Geek Uninstaller, etc.
4: Unplug and Restart
While unlikely, you want to be sure your printer is on, and the cable is securely connected. If everything is correct, pull the power cords and USB connections and wait 30 seconds. Plug everything back in and see if that solves your problem.
5: Check Your Wi-Fi Settings
Most printers have a Wi-Fi button that lights up blue when on. If it’s on, then you want to open your printer software and find the wireless connectivity test. We’re also assuming your internet is working correctly.
6: Clear and Reset the Print Spooler
The Print Spooler is a file that manages the printing process and could be the cause of your problems.
Press the Windows Key + R and type in services.msc and press Enter.
Scroll down and right-click on Print Spooler and click on Stop. Keep the Services window open.
Next, delete all files in Windows > system32 > spool > printers. Ctrl+A will select all files in that folder and press the delete key. You can get there quickly by pressing the Windows Key + S and typing in %WINDIR%\system32\spool\printers and press Enter.
Switch back to the Services window and again right-click on Print Spooler and click on Start. Verify that the status is now Running.
7: Find the Problem With Print Management (Windows Pro Only)
Often overlooked, you might easily find your problem with Print Management. Press the Windows Key + S and begin typing in print management and click on Print Management. Windows 10 Home users won’t find, and this and can proceed to the next step.
Here you can find All Printers, All Drivers, Printers Not Ready, Printers With Jobs. If your printer is listed under Printers Not Ready, you should be able to find out why by expanding that branch.
Expand All Printers and All Drivers and verify that you don’t have an old printer still listed. If so, remove them by right-clicking on any printer or driver you no longer use. For All Printers select delete and All Drivers, select Remove Driver Package. Removing old printers can solve conflicts with Windows and third-party software.
8: Verify your Printer is Online
Go to Start > Settings > Devices > Printers & scanners, select your printer, and select Open queue. Under Printer, make sure Use Printer Offline is grayed out. If the text is black, click on it to disable offline printer and set it online.
Other Considerations
Windows 10 in S Mode can have many compatibility problems including printer support. HP, Canon, Dell, Lexmark, Epson, Toshiba, and others have specific pages for S mode details. Google your brand followed by S mode to see if your printer works in S Mode. Example: Hewlett Packard.
Often overlooked is a faulty printer. If you can connect it to another computer, do so to be sure your printer is working.
Few things lead to frustration quicker than when you need to print something in a pinch, and your printer doesn’t want to cooperate (and it won’t tell you why either!) While streaky lines across your images or faded text is one hassle, dealing with a printer that won’t even acknowledge you exist is another. Whether you’re getting an error message that doesn’t sync up with reality or your printer is giving you the silent treatment, knowing where to start when your printer won’t print can relieve some of that frustration.
Specific troubleshooting solutions will vary depending on your printer model, but once you understand some common issues, you can quickly search and find fixes specific to your unit. Manufacturers offer online resources to help you work through your most troubling printer issues and we’ve got some basic tips covered right here!
Paper Jams and Ghost Jams
If your printer says you have a paper jam, there are a couple of potential culprits. First, make sure the paper is properly aligned in the paper tray. If your paper is askew even a little bit, it can quickly turn into a jam. Usually, removing the paper from the unit and lining it up better to the feeding elements will clear up the problem. Paper trays are designed to hold a specific paper capacity. For some, it could be just 100 sheets, while others can hold an entire ream. Check your printer’s user guide for the recommended paper capacity — an overstuffed paper tray can instantly flag the paper jam warning in your machine. You should also make sure the paper or media type setting on the printer menu matches your current print job. Printers include settings for many different paper types like card stock, photo paper or presentation paper. Thicker paper can cause a paper jam if the settings are off and a quick change of the paper type can resolve your paper jam message right away.
Pick up rollers are the rollers that pick up the paper from the tray and feed it to the printer. These parts have also been known to cause a jams after repeated use and eventually may need to be replaced.
When your printer says that there’s a paper jam, and there isn’t, chances are it’s because there’s a mechanical problem afoot. Don’t immediately smash your printer in a field though! In searching for a solution for a ghost-jammed HP® printer, Neal Poole discovered that often real paper jams could leave residue behind that interferes with printer operation long after the jam is gone.
Small amounts of shredded paper junk lodged between gears that move your rear duplexer may leave your printer thinking there’s something lodged in the duplexer, not the gear. Examine the mechanical parts surrounding your ghost jam and make sure they operate cleanly (some models give you a more precise idea where the jam is located, especially for more complex office units). Here’s one approach posted on Fixya that can help:
**A side note: this is explicitly for the HP® OfficeJet® L7680, but the general principles apply across printer models and brands**
Remove the rear duplexer and grip any of the four rollers. Do they move freely? If no, your next step is to . . .
Touch two of the brass contact points with a paper clip. Bridging this contact makes the printer think the duplexer is still installed, and you’ll want to maintain this contact all the way through the final step.
Press OK on the control panel.
Take a look at the white plastic gears on the left-hand side. Do they move freely, or do they stall, skip, freeze, or jam? If it’s the second scenario, you have paper shards, which you will need to clear from the gears.
Grip the furthest rubber roller and rotate. Check for shards of paper in the gear teeth.
Once the rollers and gears spin freely, you’ve cleared the ghost jam, and you can remove the paper clip and reassemble.
Unplug your printer to reset the sensors if you are still getting a paper jam notice after cleaning.
Printer Driver Problems
Hardware isn’t always to blame. Your printer driver acts as the translator between your computer and your printer. Like other software, drivers can also go out of date, or lose compatibility with your operating system after an update. If your printer isn’t responding to basic commands or is constantly crashing, a driver update may fix the issue right away. You could also have the wrong driver downloaded on your computer to work with your printer. Uninstalling the driver you have on your desktop, then replacing it with an up-to-date version, often will get your printer and desktop chatting again. To find an updated version of your printer driver, visit the support page of your printer manufacturer and type in your printer model number. Then follow the steps on the page to download the most up to date version. We’ve included links to the most popular printer brand support pages below!
How to Add a Printer in Windows 10
If you are trying to connect to a new printer on Windows 10 and plan to print over Wi-Fi, you may be able to print right away without downloading the printer software. Windows 10 is compatible with most new printers right out of the gate. To add a new printer, go to Settings > Devices > Printers & Scanners> Add Printer and select the printer you want to add. If you plan to use this printer regularly you can set it as your default printer and also print a test page to test for print quality before printing out your document!
How to Print a Self-Test Page
If you are having trouble diagnosing your printer issue, printing a test page or printer status report can help narrow down what the problem is. If the test page prints successfully then your issue is likely the printer driver, printer software or cable connection. If it doesn’t print properly then there is likely an issue with the printer itself and may require repairs.
How to Print a Test Page in Windows 10
To print a test page in Windows 10, go to Settings > Devices > Printers & Scanners. Then select your printer and select Manage>Print a Test Page.
How to Print a Test Page in Windows 8
To print a test page in Windows 8, press the Windows key on your keyboard, then search “printer” on the start page. Select Settings > View Devices and Printers, then right click the printer icon and open up “Printer Properties” and select “Print Test Page”
How to Print a Test Page in Windows 7
To print a test page in Windows 7, click the “Start” button > Control panel > Devices and Printers. Then right click the printer icon and open up “Printer Properties” and select “Print Test Page”
Loaded Queue
When your print job finishes, your queue is supposed to clear itself automatically. That doesn’t always work out as planned, especially when some print runs are put on hold, postponed, or stopped due to data connection issues. If your queue gets all blocked up, it can cause your driver to grind to a halt. Often, in an attempt to print something, you’ll end up selecting print several times over, further overloading your queue.
Sometimes your printer isn’t the reason your jobs aren’t printing. A stuck print job can logjam your queue, which prevents jobs from being received by your printer. It also won’t go away when you click delete most of the time. So, what can you do to clear your queue and get your printer, well, printing again? Here’s how to get started:
A side note: this is explicitly for the HP printers paired with Windows, but the general principles apply across printer models and brands.
Turn your printer off completely and unplug it from your power source.
Be sure to save the document you are planning on printing, in the form you want it printed. When you clear your queue, all print jobs that haven’t saved will be erased — it will disappear as well.
Open Windows Services by searching “Services” in your search toolbar or clicking the Window button on your keyboard.
Halfway down your list of Services, you’ll see one called the “Print Spooler.” Right click on the Print Spooler option and look at your options. “STOP” will halt any stuck print you have bogging down your queue.
Once you’ve halted all print jobs using the spooler, use the Windows Explorer browser to search: C:\Windows\System32\Spool\PRINTERS
Delete all existing files in your queue and shut down your computer unit from Windows.
Turn on your printer using the power button, then turn on your computer again.
Restart the print spooler service.
Print your document. If it works, you’re done!
If your print queue gets bogged down and freezes again, you have a couple of other options. HP offers a free software called HP Print and Scan Doctor which you can download for free. Running this program will automatically troubleshoot common issues with your printer and resolve them. If you are still having trouble with your queue jamming, uninstall and update your printer driver. Sometimes, an older driver may not be compatible or can corrupt, which will prevent your prints from processing.
Wi-fi Connection
Wireless connectivity is a double-edged blade. On the one hand, you can connect your printer to devices anywhere in your home. On the other, your connection is something that you can’t see. If your printer has dropped its Wi-fi signal, often you won’t be able to tell unless you troubleshoot the connectivity. If your printer’s Wi-fi is down, unplug it and reconnect it to your modem. It’s a bit of a trope these days, but powering down electronics can do wonders for fixing problems. If your device isn’t connecting to your printer, check to see that your Wi-fi and Bluetooth capabilities are up and operational.
A weak (or nonexistent!) connection between your computer and printer will prevent you from getting the documents you need. And because the issues lie between the two, often it can be tough to diagnose. If your printer was connecting wirelessly to your printer and then stopped, try restarting your computer and printer to see if they will reconnect. If no, here are some common questions you should ask when you suspect your WiFi connection may be to blame for your issues.
Is your printer connected to your network? Printing a Wireless Network Test Report is the easiest way to check and see on HP printers. Go to your control panel and select Wireless Network Test Report (on some models, you can access this directly by hitting the wireless button). This report will give you insights into connectivity, the units connected to the network, and the Network Name (SSID address) — from which you can see if your unit is connecting to the network. Consider restarting your router and printer to reconnect.
Is your computer connected to the network? For Windows users, select the HP Print and Scan Doctor discussed above to check. For Apple users, click on the Wireless logo in the top right-hand corner of your screen. Is your network checked?
Was anything on your computer changed recently? Updates to your security software, firewalls, browser, and operating system can result in connection issues with your printer. You may need to reconnect your computer to the network, reconfigure your protection settings to include printers, or install an updated driver, depending on the nature of your updates. If you updated software, consider restoring your system back to the original settings/version to see if that reconnects you.
Was your router replaced recently? Chances are you’ll need to reconfigure your printer and computer to reconnect with the network. Check to see if your new router is assigned a different ISP address, which will need reconfiguration.
How to Connect Your HP Printer to Wi-Fi
Since there are many HP printers, it’s hard to list a generic set of instructions that will work for all models. As a rule of thumb, when trying to connect you HP printer to your wireless network, look for this icon:
If your printer has this icon on a button, press down that button until the blue light next to the wireless icon blinks.
Press this icon on your display and follow the steps to setup your wireless settings. If you didn’t have success with the Wireless Setup Wizard, go to the Wireless Settings menu again but this time, select “Wi-Fi Protected Setup”. Then touch “Push Button”, and then “Start”. When you’ve done this, go to your router, and press down the WPS button for 3 seconds until the wireless light blinks. Check in a few minutes if your printer is connected.
Unable to Print From a Mobile Device
Everyone wants to enjoy the convenience of being able to print directly from their iPhone®, iPad® or Android® mobile device. But wirelessly connecting your printer and device can be complicated, and the process will vary from brand to brand. Even if there’s an app for your printer brand, differences in software could prevent you from connecting directly. Make sure that your WiFi is properly working if you are having difficulty connecting, using the process outlined above. If your wireless printer connection isn’t functioning smoothly, downloading different apps or deleting existing ones won’t help.
Here are some ways to set up your printer for mobile printing, and troubleshoot to see why your printer isn’t connecting:
AirPrint for Apple®
Printers from each major manufacturer come pre-loaded with Apple’s AirPrint software, which makes connecting your iPhone, iPad, or laptop simple. AirPrint allows you to instantly print photos direct from your Photo Stream, as well as print directly from your Safari app. Once your printer is set up, here’s how you use Airprint:
Select the app you want to print from, and tap the “Share” icon (HERE) or “Settings” icon (HERE).
Select (HERE) or hit “Print”
Pick a AirPrint-ready printer from the list
Most troubleshooting for AirPrint that doesn’t stem from WiFi glitches come from compatibility issues. Not every app is AirPrint ready, and while AirPrint is becoming more common with newer WiFi printers, not every model comes pre-loaded. Double check your users manual to make sure your printer is compatible. If not, there are other easy ways to connect your Apple products to your printer wirelessly.
Print Apple for Non-Airprint Printers
Connecting Apple products to non-AirPrint printers isn’t difficult, once you have the necessary tools. Printer Pro is a budget-friendly app downloadable via the App Store for $4.99 that acts as a bridge between your devices and printer.
Login to the App and select the “Add Printer” option on the bottom left-hand side.
Your select printer page provides an option to automatically connect to a networked printer or manually add an IP address.
Choose the option to print a test page and confirm that your settings are correct. If your print isn’t clean, double check your firewall settings to make sure your security isn’t interfering with data transfer. Your test page will also allow you to make sure your print is properly calibrated.
If you’re having problems automatically connecting via Printer Pro, double check your IP address and make sure it matches up. Also, make sure that your firewall settings will allow your device to connect to your printer.
Cloud Print for Android Products
Google’s Cloud Print is among the easiest ways to directly network your printer with several devices, including both Android and Chromebook products. The process is pretty simple:
Go to the Google® Play app store and add Cloud Print to your device.
When you got to settings, Cloud Print will provide you with a list of networked WiFi printers available in your area.
Connect with the printer of your choice.
Use Gallery to print saved images in Drive, or drop down to “Print” on your browser.
When connecting a printer that doesn’t come preinstalled with Cloud Print — what Google calls “Classic” printers — you have options as well. Installing third-party software such as GitHub’s Google Cloud Print connector will bridge the software gap between your device’s operating system and your printer.
If your printer isn’t connecting to Cloud Print or producing prints, first check to make sure it’s Cloud Print ready and connected. Many older model printers will have WiFi capability, but won’t come pre-loaded with Cloud Print access (a problem similar to AirPrint). It’s also possible that you may be using an outdated version of Google Chrome, which can prevent your prints from being transferred. Finally, you may have registered your networked printer twice, which means when you’re selecting a printer you’re actually connecting with it’s ghost twin. Check your networked printers list to make sure you have the right one.
Let’s say you’re looking to connect with a printer that isn’t showing up on the printer list. If you have a Cloud-Print-ready printer, you have a couple options here:
Refresh your printer list
Update your printer driver. If your driver is out of date, it won’t network cleanly with more recent versions of Chrome.
Alternately, if you have a classic printer, your troubleshooting options include:
Logout and log back into your Google Cloud Print connector.
Confirm that you’re logged into the same Google Chrome account for both your print management and Google Cloud Print connector.
Verify that your printers are installed on the device you’re connecting with the Google Cloud Print connector.
Confirm that you’re running the most recent OS.
Looking to WiFi printing from your Amazon Kindle? You’re in luck, because Kindle uses Google’s Android operating system, so it’s designed to work with Cloud Print. You can also directly connect Kindle to most wireless printers by finding them on your list of networked printers and selecting print. Like many other devices, Kindle and Android use “Share Page” as the nomenclature that brings you to a print option.
Print from B&N® Nook®
Downloading PrinterOn® is the easiest way to print from your Nook. This app will connect any WiFi printer to your Nook instantly, and offers a convenient way to review and print web pages, PDFs, images, docs, and more. Here’s what you need:
Download the app from the Nook App Store.
Select your printer. You have several options to help you locate the printer you want, including GPS, keyword search, and a location-based search feature.
Click print!
If you’re having difficulty connecting PrinterOn with your WiFi printers, first confirm that your printer is connected via WiFi where you searched. If your GPS or keyword search don’t send your Nook looking in the right direction, it can get lost. Also, if you are using PrinterOn for business, the app may be password protected to prevent your data from being stolen.
Clogged Printhead
If you don’t use your printer often, sometimes ink in your printer head will dry and lead to clogging. When you start to see lines, streaks or bands on your printouts, or if some parts of your document have lighter prints on it, this could also indicate that it’s time to clean your printhead.
A clogged printhead may trigger the change cartridge signal on your printer, or could simply prevent ink from making its way onto the page. Unclogging your printer head can be messy and tedious, but maintaining your printer to prevent clogs is easy. A popular way to address a clogged print head is the paper towel method:
Paper Towel Method
If your printer uses only two cartridges–black and tricolor, that means your printer uses ink cartridges with an integrated printhead.
Only printers that use ink cartridges with an integrated printhead can use the paper towel method.
Some popular ink cartridges you can do the paper towel method on are the following: HP 60, 61, 62, 63, 64, 65, 67 ink cartridges, and the Canon PG243, CL-244, PG-245, PG-245XL, CL-246, 246XL, PG-260XL, CL-261XL ink cartridges.
Steps:
To do the paper towel method, you will need to have a damp paper towel and a dry paper towel at the ready.
Take the warm, damp paper towel and blot the cartridge with the printhead side down onto the towel. The printhead is located on the end of the cartridge where the ink comes out and is typically a gold or copper strip.
Tap down the cartridge a few times. Slide the cartridge down on the paper towel and repeat the process until you see solid lines of ink on the paper towel. If you’re doing this on a tricolor cartridge, repeat the process until you see all three colors on the paper towel.
Reminder: Be careful not to confuse the printhead with the gold and copper contacts or dots. I know they sound awfully similar, but if you don’t see ink on the paper towel then you are probably blotting the wrong part of the cartridge!
When you clearly see ink on the damp paper towel, hold the cartridge against the dry paper towel for 30 seconds to a minute. This process wicks out any dried ink that may be preventing you from a quality print.
Once complete, slide the cartridge back in the machine and run a test print.
Often times this does the job quite nicely. If not, repeat the process again. If the second time doesn’t cut it move on to our next tip, printhead cleaning!
Printhead Cleaning from the Printer Display Screen
If you have a printer that uses individual color cartridges, like the Epson® 702XL series, then this means the printhead is built into the printer.
Most common culprits for a clogged printhead are microscopic dust particles, air bubbles or dried ink. Running a printhead cleaning on your machine will clear the print nozzles of excess or dried up ink. Though the setup might be different for each printer, this is a typical cleaning function built into the printer’s software. Print a test page to see if the clog is gone, print a second one to be sure (sometimes two will do the trick). If that does not clear up the issue, stop doing any further cleanings as this use up a lot of ink and running multiple cleanings in a row doesn’t usually render better results than the first. We walk you through the process with an Epson Workforce Pro WF-3820 printer in the video below. These steps are similar with most printers, consult your user’s guide to find the cleaning process that will work for you.
“Non-Genuine” Cartridge Message
On occasion, your printer will directly call you out for using a third-party ink cartridge. Especially common with HP printers, this kind of message will pop up on your screen, telling you that you’re using a used, refilled, or counterfeit* cartridge, but usually won’t do much else beyond that. Third-party cartridges usually have chips installed that circumvent this message, but when it does pop up you can easily diffuse it by clicking “okay.” If not, consider removing your cartridge and ensuring the chip is clean, then reinstall and try again.
Cleaning the gold contact chip is easy, just wipe it gently with a lint-free cloth!
New Cartridge Not Working
Every once in a while you might come across a new cartridge that gives you trouble. If you have recently installed a cartridge and an error machine pops on your printer’s display, take these steps to try and fix this issue:
If you still have your old cartridge on hand, try reinstalling it back into your unit. Often, your printer will start right back up, and in many instances, you’ll find there was still ink left in the old cartridge! Once the old cartridge is acknowledged by your printer, remove it and replace it with the new cartridge again. Sometimes a quick cartridge swap can convince your printer to accept the new cartridge.
Double check to ensure you removed protective seals. New cartridges come sealed at the ink nozzle to prevent the ink inside them from drying out. For some brands, a piece of tape with a tab will create this seal, for others, it’s a plastic piece. If you try to install a new cartridge into your printer without removing the seal, it may register the cartridge as installed but not allow ink to flow.
Check the vent. HP cartridges come with a vent that allows ink to flow smoothly. When this vent is blocked, it can prevent ink from leaving the cartridge. Check on the top back of the cartridge for an orange pull tab, and if this has been removed, you can clear the vent with a pin.
Run an extended cleaning cycle. If your printer has been sitting around for a while, the ink resting in the printhead can dry up and clog. Running an extended cleaning cycle will remove any unnecessary ink blockages and get your ink flowing again. If your prints are coming out smeared or extra faint, a cleaning cycle can help fix that as well.
Replace the Cartridge / Low Ink Message
Sometimes, your printer will give you a message saying you need to replace your cartridge, or you have low ink, even when you know you have enough ink. Perhaps you installed a fresh compatible cartridge full of ink, but your printer still thinks that the old cartridge is in place. You have a couple of options available to get your printer, well, printing again:
Reset the cartridge counter. Some printer models feature a cartridge counter that may need updating when you install a fresh cartridge. Epson Stylus printers in particularly have a cartridge counter that can be reset by holding either the “Cleaning” or “Load/Eject” button for three seconds. Check the owners manual to see if there’s a reset cartridge counter option available for your model.
Disable low ink messages. Another option is to override your low ink message. Different operating systems and printer models may vary slightly on how you achieve this end, so check your owners manual for specific details.
Right click on your desktop screen and click the “All Apps” icon. From there, click the icon that launches the print application for your printer.
Here, your options may vary, but click an icon that reads “Configuration,” “Tools” or “Utilities.” From here, you’ll be able to access the Estimated Ink Levels application. This will hopefully update your computer to the ink levels in your cartridges automatically. If not, you can turn off notifications by going into Advanced Settings and enabling “Do Not Show Me Low Ink Level Warnings,” or a similar option, and clicking “OK”.
Printer Hardware Problems
a. Check Your Power Cord
The problem may not be your computer or your printer at all. Connector cables such as USBs will decay and burn out over time, requiring replacement. Unfortunately, they don’t have indication systems your printer and computer have so that they can die, and you’d never know otherwise. Try swapping your printer out with another cable. Keeping an extra connector cord on hand will help you troubleshoot instantly, and get you printing again faster if your USB is to blame.
b. Ran out of RAM / Memory
Modern printers are highly sophisticated devices. Most units today have some form of memory to store print jobs, whether it be a couple of megabytes or several gigs worth in a large office risograph. If your printer is connecting, but printing at such a slow rate it may as well not be, you’ve likely run out of memory.
Slow Printer Speed
A slow printer can quickly put the brakes on any important print job. Slow prints are usually caused by sluggish or out of date software or a spotty wireless connection. For a quick fix, make sure that all of your printer drivers and printer software is up to date. You can download the latest software update on your printer’s LCD display screen, or go to directly your printer’s support page to check for the most recent update. If you suspect the wifi is the issue, move your printer closer to the router to make a stronger connection. We also recommend checking the printer quality settings on your printer menu. Different quality settings use a different amount of ink, which can impact the print speed. A document printing on the “Best” setting is going to take much longer than “draft” mode, which uses less ink. As a general rule, the simpler the printer settings, the faster your printer will print.
Why My Printer Won’t Print
There is a number of reasons why your printer might not be printing even if you just installed a fresh cartridge of ink. Try checking through this list to eliminate the possibilities:
Try printing a test page to see what colors are missing. If there are any missing colors, you might have clogged printheads. Here’s how to fix clogged printheads.
You left the yellow tape on the new cartridge or maybe the cartridge is not installed.
You have an outdated printer driver
Clear the printer queue.
Do a hard reset on your printer. To do this you just need to turn off your printer, unplug for a few minutes and then plug the printer again. If that still doesn’t work, try turning the printer and your computer off, and then start it back up again.
Try uninstalling and then reinstalling your printer driver.
If all else fails…
If you’ve cleared each of these options, there is one more: your printer might just be on its last legs. Like all other machines, printers wear down with time, at which point you’re left to consider repairs or to replace your unit. If replacement is your better option, there are a wealth of resources out there to help you select the best new model for your needs. A new printer is an immediate cost, but over time you can save money replacing your old unit with one tailored for your printing habits.
However, before you find yourself at store, always try shutting off your printer and computer and turning them back on. It’s ridiculous how many unconquerable problems can be solved this way. Good luck!