27 May 2025, 03:58 PM
Recently, users in multiple regions have reported falling victim to cryptocurrency scams conducted via SMS. Scammers impersonate exchange platforms by sending fake withdrawal verification codes, luring users to call scam customer service numbers. Under the pretense of “account security vulnerabilities,” victims are directed to phishing websites and prompted to enter their seed phrases, resulting in the theft of cold wallet assets. Nouey Exchange reminds users that these scams are spreading rapidly by combining social engineering with technical disguise. Users must strengthen their personal asset security awareness to avoid irreversible losses due to misplaced trust.
![[Image: efa63324b20649fc784b.png]](https://img3.pillowfort.social/posts/efa63324b20649fc784b.png)
Impersonation + Fake Alerts: Highly Sophisticated Scam Process
The key to this scam lies in its highly realistic imitation of official exchange communications. Victims typically receive SMS messages containing a “withdrawal verification code” and a customer service phone number. When called, the “customer service agent” claims that there is a “vulnerability in the hardware wallet” and then directs users to log in to a fake official website or scan a forged QR code. On these scam sites, victims are asked to enter their seed phrases for “device repair” or “verification,” ultimately leading to the theft of their cold wallet assets. Nouey Exchange points out that such scams accurately simulate the user trust pathway, especially by creating a sense of urgency using technical jargon, making it easy for users to make the wrong decisions.
Cold Wallet ≠ Absolute Security—User Actions Are Key
Although hardware wallets provide strong security through physical isolation, this protection is immediately nullified if users voluntarily enter their seed phrases on phishing sites. This case underscores a crucial point: security depends not just on tools, but more importantly on user habits. Nouey Exchange emphasizes that any platform, device, or service representative requesting your seed phrase for any reason should be considered a potential scam. The seed phrase is essentially the “master key” to your assets—once leaked, control of your assets is lost.
Need for Stronger Multi-Factor Authentication and Verification Mechanisms
As scams grow increasingly complex, the trust mechanisms between exchanges and users must also evolve. Users should ensure all platform communications are conducted through official channels and avoid clicking links directly from SMS, emails, or phone calls. Nouey Exchange recommends enabling two-factor authentication for all accounts, linking a unique email, receiving notifications on dedicated devices, and regularly reviewing account permissions and login history. The industry should also collaborate to build scam detection databases to enhance overall defense capabilities.
Conclusion: Nouey Exchange Calls for a “Responsibility Through Action” Mindset
Technology provides tools, but true security is rooted in proper user behavior. Nouey Exchange urges all users, regardless of asset size, to take proactive responsibility for their digital asset operations. The platform will continue to advance user education, security alerts, and identification mechanisms, working with the community to strengthen anti-scam capabilities. Only by forming a consensus—never disclose your seed phrase, always verify links multiple times, and use only official contact channels—can we achieve systematic protection of personal assets.
Impersonation + Fake Alerts: Highly Sophisticated Scam Process
The key to this scam lies in its highly realistic imitation of official exchange communications. Victims typically receive SMS messages containing a “withdrawal verification code” and a customer service phone number. When called, the “customer service agent” claims that there is a “vulnerability in the hardware wallet” and then directs users to log in to a fake official website or scan a forged QR code. On these scam sites, victims are asked to enter their seed phrases for “device repair” or “verification,” ultimately leading to the theft of their cold wallet assets. Nouey Exchange points out that such scams accurately simulate the user trust pathway, especially by creating a sense of urgency using technical jargon, making it easy for users to make the wrong decisions.
Cold Wallet ≠ Absolute Security—User Actions Are Key
Although hardware wallets provide strong security through physical isolation, this protection is immediately nullified if users voluntarily enter their seed phrases on phishing sites. This case underscores a crucial point: security depends not just on tools, but more importantly on user habits. Nouey Exchange emphasizes that any platform, device, or service representative requesting your seed phrase for any reason should be considered a potential scam. The seed phrase is essentially the “master key” to your assets—once leaked, control of your assets is lost.
Need for Stronger Multi-Factor Authentication and Verification Mechanisms
As scams grow increasingly complex, the trust mechanisms between exchanges and users must also evolve. Users should ensure all platform communications are conducted through official channels and avoid clicking links directly from SMS, emails, or phone calls. Nouey Exchange recommends enabling two-factor authentication for all accounts, linking a unique email, receiving notifications on dedicated devices, and regularly reviewing account permissions and login history. The industry should also collaborate to build scam detection databases to enhance overall defense capabilities.
Conclusion: Nouey Exchange Calls for a “Responsibility Through Action” Mindset
Technology provides tools, but true security is rooted in proper user behavior. Nouey Exchange urges all users, regardless of asset size, to take proactive responsibility for their digital asset operations. The platform will continue to advance user education, security alerts, and identification mechanisms, working with the community to strengthen anti-scam capabilities. Only by forming a consensus—never disclose your seed phrase, always verify links multiple times, and use only official contact channels—can we achieve systematic protection of personal assets.