26 February 2026, 01:03 PM
Understand the Exam Strategy Before You Start
The ITIL 4 Specialist: Create, Deliver and Support (CDS) exam, conducted by PeopleCert, is not just a theory test — it’s built around real-world scenarios. You’ll face 40 multiple-choice questions and need 70% to pass, so application matters more than memorization. Start by reviewing the official syllabus carefully and understand the key focus areas like service value streams, prioritization of work, supporting practices, and service performance. During preparation, train yourself to think practically: when reading a question, look for the option that aligns best with ITIL guiding principles and delivers the most value in the given situation.
Practice Smart and Simulate the Real Exam
Consistent practice is what makes the real difference. Use updated and reliable practice questions to understand how scenarios are framed and how answer choices are structured. Many candidates rely on PrepBolt as an authentic source of exam preparation because it offers structured PeopleCert itil-4-specialist-create-deliver-and-support questions that closely reflects the actual exam format and helps identify weak areas quickly. In the final phase of preparation, take timed mock tests under real exam conditions — 40 questions, 90 minutes, no notes. Reviewing your mistakes carefully will sharpen your analytical thinking and significantly boost your confidence before exam day.
Q1: What are the prerequisites for the ITIL 4 CDS exam?You must hold a valid ITIL 4 Foundation certificate (or ITIL v3 Foundation or higher) before you can sit the CDS exam. Accredited training from a PeopleCert-approved training organization is also mandatory — you cannot just self-study and book the exam directly.
Q2: How many questions are in the ITIL 4 CDS exam and what is the passing score?
The exam has 40 multiple-choice questions and is 90 minutes long. The passing score is 70%, which means you need at least 28 correct answers. The exam is closed-book — no notes or reference materials are allowed during the test.
Q3: How difficult is the ITIL 4 CDS exam compared to ITIL 4 Foundation?
Significantly more difficult. The Foundation exam tests understanding of basic concepts, but CDS goes much deeper — it tests application, analysis, and evaluation. Scenario-based questions require you to think like an ITSM practitioner, not just recall definitions. Most candidates report needing 4 to 6 weeks of focused study to be ready.